Paying Your Bill
Piedmont Healthcare has partnered with Patientco to provide simpler billing statements with easy-to-follow summaries and enhanced online bill pay technology. Patientco makes tracking, managing and paying healthcare expenses simple through the PatientWallet. In the PatientWallet, you can also find low monthly payment options.
Pay My Bill
More Ways to Pay
Piedmont has partnered with Curae to bring financing options to our patients. Learn about your options to set up a payment plan, allowing you flexible options for managing your healthcare expenses.
Pay via Curae
Billing FAQs
Who can I speak with about billing and insurance questions for an upcoming visit?
For any questions regarding an upcoming appointment, please contact the Patient Connection Center at 1-855-537-0506.
Who can I call with questions about my statement?
For any questions regarding your Piedmont healthcare statement, call our Customer Solutions Center at 1-855-788-1212, email customerservice@piedmont.org, or log into your Piedmont Patientco account to send us a message.
Do you have online payment options?
Your Piedmont healthcare account can be accessed through the Piedmont Wallet. Patients may access the Piedmont Wallet through MyChart, or with the Secure Health Code listed on their statement.
What if I can’t pay my bill?
Piedmont offers multiple ways to help patients pay their bills.
- Payment Plans
Your balance may qualify for an interest-free payment plan. To enroll in a payment plan, visit the Piedmont Wallet or call the Customer Solutions Center at 1-855-788-1212.
- Extended Financing Options
If you need longer than 12 months to pay your balance, Piedmont Healthcare has partnered with Curae to help meet your financial needs. Visit the Curae website for program information, including applications. Patients may also apply through the Piedmont Wallet.
- Financial Assistance
Piedmont Healthcare understands that not all patients have the ability to pay their healthcare bills. We offer financial assistance, based on the Federal Poverty Guidelines, to patients and guarantors who are uninsured or underinsured and have received medically necessary services. To obtain a copy of the policy and/or apply for financial assistance, please visit our Financial Assistance page.
I have received multiple statements related to my procedure. Why?
Services provided by non-Piedmont employed professionals will be billed separately. This may include but is not limited to anesthesia, pathology, lab work and radiology. Please contact the service provider directly with any concerns regarding their charges.
How will I know what is covered by my insurance?
Piedmont provides a free online estimator tool that can be accessed on our Prepare for Your Visit page. If you are unsure if your service is covered, your insurance company can provide your benefit details.
How can I get my medical records?
You can request your medical records here.
Questions?
Call, chat or e-mail with our Customer Solution Center team for any questions or information about getting help with bills.