Helpful People at Piedmont Atlanta

At Piedmont Atlanta, it's our goal to make your visit as convenient, comfortable and pleasant as possible. The people who can help are listed below.
 

Greeters

In addition to the main information desk in the Marcus Tower lobby, there are six areas on the hospital campus where greeters stand ready to help you. Greeters have telephone and network access to Piedmont's scheduling and registration systems and the Internet.

Locations include:

• ED entrance
• ED turnaround entrance
• Building 2 entrance
• Ground Floor, 95 building.
• First Floor, 95 building near the South Parking Deck.
• Main Information Desk, located in Marcus Tower lobby.

* Please note: the greeter station previously located in the 35 building is now closed. Please proceed to one of the alternate greeter stations listed to enter the main hospital.

Patient Representatives

Our patient relations representatives assist patients and their family members throughout their hospital stay. They answer questions regarding hospital routines, patient advocacy issues and non-clinical patient and family concerns and provide courtesy services to complement the clinical staff, allowing them to stay focused on the patient's medical care. Other ways patient reps can help include:

• Assisting families with local lodging and dining arrangements.
• Providing directions.
• Handling complaints and concerns from patients and family members and relaying them to the appropriate personnel for quick resolution.
• Providing consultation on Advanced Directives (directives for final healthcare).
• Processing suggestions on improvements in hospital processes to make hospital visits more patient- and family-friendly.
• Assisting with foreign language and sign language interpretation. For more information, call Language Services at 404-605-3692.
• Patient representatives can be reached Monday-Friday between 8 a.m. and 5:30 p.m. at 404-605-3692.